COVID-19 General Standard Operating Procedures

*adopted from federal, state and local regulations and recommendations

Milgard School of Business

Presented by They Need XYZ and University of Washington Milgard School of Business, Students Assisting Business Program

I. People

  1. Physical Distancing
    1. Maintain a six-foot separation between all employees and customers. When not feasible, implement barriers, e.g. sneeze-guard
    2. Keep occupancy under 50% of max capacity, post max capacity in smaller spaces
    3. Use signs/tape to show 6ft spacing

II. Places

  1. Protective Equipment
    1. Provide (at no cost to employees) and require the use of personal protective equipment (PPE).
    2. All employees and customers are required to wear a cloth facial covering, with higher levels of protection such as N-95 masks required in occupations considered high exposure. Refer to: Proper PPE
    3. Discourage shared spaces such as break rooms, elevators, and carpooling
  2. Hygiene and Cleaning
    1. Establish frequent cleaning and sanitizing, with an emphasis on commonly touched surfaces
    2. What are the approved cleaning materials? Refer to: EPA
    3. Ensure frequent hand washing with adequate maintenance of supplies
  3. Communication
    1. Educate workers about coronavirus in the language they understand, ensuring proper usage of PPE, hygiene, and safe practices
    2. Maintain a continuous log of every employee; have a log for customers and recommend participation

III. Process

  1. Screening
    1. Evaluate employees for signs/symptoms of COVID-19 at the start of their shift e.g. temp guns
    2. Have a safety plan and checklist such as this on the property in the event of an inspection
  2. Disinfection of contaminated areas
    1. Establish a plan for cleaning, disinfection, and contact tracing in the event of a positive case


  1. General FAQ
    1. What if an employee gets COVID -19? What about a customer?
    2. What protective equipment (PPE) do I need, and how do I properly use it?
    3. Most up-to-date COVID-19 resources for businesses? The CDC website.
    4. Have questions and/or need supplies?